Benefits & Coverage

How to access benefit, eligibility, and claims data.

Medical Associates wants to make it simple for you to manage your healthcare. My eLink for members is a great online tool that allows you to view your health coverage history – securely – with the click of a button.

My eLink Health Insurance Portal

Member Sign-in

• Send Secure Messaging
  • Ask questions about your plan coverage
  • Ask questions about your claims
• View Benefit Details
  • Summary Plan Description (SPD)
  • Summary of Benefits and Coverage (SBC)
• Manage Pharmacy Benefits
  • View Formulary
  • RX Cost Comparison
  • Request Mail Order
  • View RX Claims
• View Claim Details
  • Explanation of Benefits (EOBs)
  • Deductible Accumulators
  • Out-of-Pocket (OOP) Accumulators
• ID Card Management
  • Request Duplicate Card
  • Print Temporary Card

If you prefer to speak to someone, you may call our Member Services Department at 563-584-4885 or (toll-free) 866-821-1365 and they would be happy to assist you.

Appeals and Grievances
As a Medical Associates member, you have the right to file a complaint— also called a grievance—about problems you have. If you have a complaint regarding any aspect of care or decisions made by us, please contact our Member Services Department at 563-584-4885 or (toll-free) 866-821-1365. We will investigate your complaint and notify you of the outcome. For detailed information regarding these procedures, please reference your subscriber agreement found on My eLink under Benefit Information.